Fostering Good Governance In The City Of Skopje

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INCREASING RESPONSIVENESS IN PUBLIC PARKING

The CRPM team has delivered a workshop on good governance in the public parking company in Skopje with special focus on developing responsiveness practices. The training program included:

  • Introduction to the institutional and legal framework for corporate social responsibility, and customer care
  • The communication models, information sharing mechanisms and the response schemes to citizens requests, claims and complaints
  • The quality of information provided in response to citizens requests, claims and complaints (precise, clear and prompt responses)
  • The professionalism and ethics of the service
  • The citizens satisfaction from the responsiveness of public services

The training was held from 26-27th April 2012 in Ramada Plaza in Gevgelija. The training featured lectures from Marijana Velkova Lonchar and Marija Risteska together with Jeton Kransiqi and Ana Mickovska Raleva. The training resulted with design of a strategy and an action plan for increasing responsiveness practices in public parking companies.

The project is funded by the Swiss Development Cooperation